Customer Focus
The utilities sector now realises the importance of customer service. Too often overlooked in the past, it now plays a large part in terms of how the performance of energy distribution networks and utility companies is assessed.
M A Utilities (MAU) and our operatives are always conscious of our customers – in terms of both our direct clients and their needs, and the end user and general public.
We work alongside our customers and involve them in everything we do. We aim to minimise disruption and fuss as far as possible. We plan our work with this in mind. We actively seek out customer feedback and to implement such feedback in the way we do things.
MAU was Northern Gas Networks’ top rated service provider for customer service in 2015.
Case Studies
Read our case studies to discover just some of our standout work that we are proud to have undertaken.
A New Approach
Northern Gas Networks began working directly with small, local engineering firms in 2011.
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Liam Ready
Liam’s apprenticeship involves a large chunk of on the job training and experience, combined with technical training to take him from NCO1 to NCO2 mains and service layer.
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Ryan Percival
Ryan Percival is following in the footsteps of his father Lee, who has been with MAU since the company started business back in 2011.
Read More >Mission Statement
M A Utilities is committed to delivering the highest quality groundworks, utility installations and reinstatement services across the North East.